Privacy Policy
Last updated: 29 October 2026
This policy explains how AlwaysOnDesk ("we", "us") handles information when you visit alwaysondesk.tech, contact us, or use our AI chatbot and business automation services. AlwaysOnDesk is based in Islamabad, Pakistan.
Information we collect
- When you contact us: your name, business name, business type, city, phone number and the details you share with us on WhatsApp or by email.
- The consultation form: the form on our website does not store anything on our website. It prepares a WhatsApp message on your device, and nothing is sent until you press send in WhatsApp.
- When we provide a service to your business: the information needed to run it, such as your business details, customer messages and contact details handled by your chatbot, email content for email automation, and employee and salary data for payroll automation.
How we use information
- To reply to your inquiry, give demos and prepare quotes.
- To set up, run, support and improve the services you sign up for.
- To send service-related messages, such as setup updates or billing notices.
We do not sell your information, and we do not use your customers' or employees' data for our own marketing.
Service providers we rely on
To deliver our services we use trusted third-party providers, which may process information on our behalf. These include WhatsApp (Meta) for messaging, AI model providers that generate chatbot replies, automation tools such as n8n, email providers, and hosting providers. We share only what each provider needs to perform its part of the service.
Our website
Our website does not use advertising or analytics cookies. Fonts are loaded from Google Fonts, which means your browser connects to Google's servers when the page loads. Our hosting provider may keep standard server logs, such as IP addresses, for security and reliability.
How long we keep information
We keep information only as long as needed to respond to you, provide the service you signed up for, or meet legal and accounting requirements. When a service ends, you can ask us to delete your business data, and we will do so unless we are required to keep it.
Security
We use secure (HTTPS) connections, limit access to client data to the people who need it, and keep credentials and API keys out of public code. Payroll and other sensitive data is only used inside the workflows that process it. No method of storage or transfer is completely secure, but we take reasonable steps to protect your information.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. If you use our chatbot for your business, you are responsible for telling your own customers that they are messaging an automated assistant, and we can help you word that message.
Contact
For any privacy question or request, email mail@alwaysondesk.tech or message us on WhatsApp at +92 333 5961783.
Changes to this policy
We may update this policy as our services change. The date at the top shows when it was last updated.